The Understanding company-community relations toolkit provides a structured approach for companies to understand the basis for community support and how to measure perceptions of support. It enables companies to identify the reasons why community support may be lacking at a project or operation, and develop targeted approaches for improving company-community relationships.
The Toolkit is designed to help companies understand the nature of their relationships with communities; irrespective of whether these are supportive or otherwise. Ultimately the emphasis is on helping companies achieve relationships that are supportive. For this reason, the term 'community support' features prominently throughout the Toolkit.
This approach outlined in the Toolkit recognises that a company's attitudes and behaviours towards host communities, and the context in which it operates, play a fundamental role in determining the degree to which communities support a particular project or operation and the quality of relationships between the company and the community.
Download the French version here.
Download the Spanish version here.