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Company-Community Relations: Training Materials

15 May 2017

ICMM has produced a series of training materials, based on key concepts from our suite of guidance, to assist companies in developing mutually supportive and resilient company-community relationships.

  • The training packs cover human rights, conflict management, engagement with Indigenous Peoples, resettlement and understanding levels of community support.
  • The materials aim to provide a summary of the key content and practical tools available in ICMM’s guidance on these issues, in a format that is easily accessible to community relations teams on the ground.
  • The target audience are staff with a role in building and maintaining community relations, but who are not themselves specialists. 
  • The materials can be customised to an individual site or company to add greater applicability to the audience.
  • Each slide pack has a full set of notes accompanying each slide, thus serving as a speaking prompt for trainers. The slide packs can also be printed out as manuals for participants. The training notes include detailed notes on facilitated class exercises.
  • The slide packs are designed to be used as and when the need arises. Some of the topics are likely to be relevant to all operations, and across the full life cycle of the project. 

Training materials

There are three slide packs for each topic, with varying levels of detail for different audiences, a) senior leadership b) new community relations practitioners and c) non-community relations staff who have some responsibility for engaging with communities.

Understanding human rights and implications for business

The term ‘human rights’ describes the fundamental rights and freedoms that everyone is entitled to. They provide the basis for individuals to lead a dignified life, to freely express independent beliefs and to live free from abuse.

ICMM guidance on measuring levels of community support

At its simplest, community support can be understood as a community’s willingness to have a mining operation conduct its business within their community, neighbourhood, local area, wider district.

Developing a conflict-sensitive business approach

A conflict-sensitive approach to business refers to the actions that companies can take to ensure that investments and operations do not provoke or intensify conflict.

Resettlement planning and implementation

Resettlement can be classified as either voluntary or involuntary, and may be either physical or economic.

Building constructive relationships with Indigenous Peoples

Mineral deposits are often situated under land closely associated with Indigenous Peoples. This creates specific obligations for companies, and unique challenges and opportunities.