Handling and Resolving Local-level Concerns and Grievances: Human rights in the mining and metals sector

  • Share

This guidance sets out how mining and metals companies can handle and resolve local community grievances effectively, and in line with the UN Guiding Principles on Business and Human Rights (UNGPs). It also discusses the internal aspects of grievance management, based on lessons learned from ICMM members and other organisations and includes suggested considerations for adapting grievance mechanisms for different phases of the mining lifecycle.